Our Strategy

We set out to build and implement a Knowledge center in SharePoint that would serve as a single source of truth for processes and experts in supply chain.

Boshā took several steps to groundtruth the project in the actual needs and workflows of users. Key initiatives included:

1. A knowledge management workshop that identified the purpose of the SharePoint site and sparked conversation that generated new insights.
2. A “Targeted Experiences Map Worksheet” that helped:
   • Define the roles that would use the site and their targeted experiences
   • Organize content based on process, users’ needs, access, and business value
   • Source metadata for the site structure
3. A governance workshop that established how team members would maintain upkeep of the site for long-term use.

We also aligned the SharePoint’s appearance with the organization’s visual brand guidelines, using our digital design expertise, custom code, and out-of-the-box SharePoint tools.

Our strategy helped achieve three key objectives:

• Map the Content: Based on input from the value chain unit, we reorganized content into intuitive categories like Products, Projects, Strategy, and People use Subject Matter Expert (SME).
• Streamline the UX: We designed the knowledge center for the real needs of supply chain professionals—quick access, minimal clicks, and no fluff.
• Establish Responsibilities: We defined clear roles and workflows for updating and validating content so the site would remain relevant over time.

Once the site went live, we tested and verified the data uploading process, provided a training session, and provided hypercare service to ensure our client’s satisfaction.